As per QoS for Broadband defined by TRAI
All complaints will be resolved within 3(Three) days of receipt.
"In case the problem is not resolved within the stipulated time as given by the Call Centre, or the customer is not satisfied with the resolution provided he/she may escalate the complaint to the Nodal officer."
"In case the customer is not satisfied with the redressal of his grievance by the nodal officer or his complaint remains to be redressed or no reply is received within the abovementioned specified period, such consumer may, in writing, make an appeal to the Appellate Authority for redressal of his grievance. Every appeal to the Appellate Authority shall be made in duplicate, in the form attached hereto. Every such appeal shall be filed within 3 months after the expiry of the time limit of 10 days."
"Provided that the Appellate Authority may entertain any appeal after the expiry of the three months but before 1 year from the time limit specified if it is satisfied that there was sufficient cause for not filing it within that period."
Nodal Officer Detail
Name : Urvish Desai
Address : 1-2. 1st Floor, Annapurna Shopping Center, Opp. Dhanmora Complex, Adajan Patia,
Surat - 395 009
Appellate Authority Detail
Name : Pankaj Kolte
Click here to Download Application for Appellate Authority.